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Service Desk Administrator

Reference:
VAC-25
Sector:
Administration, Business Support, Customer Service, Office Manager, Reception
Salary:
£18,000 to £20,000 Per Annum
Benefits:
Excellent Opportunity
Town/City:
Windsor
Contract Type:
Permanent

Service Desk Administrator
Windsor – Due to location you will need to be a car owner/driver
Salary: £18-£20K

Role Overview
My client is undertaking a period of growth and expanding their services to customers. Therefore, I am looking for a strong Service Desk Administrator to support my client with managing customer service issues, including breakdowns, ordering parts and scheduling engineers.

This really is a great company with a friendly team and good career prospects for the right person. Ideally due to the nature of their business if would be great if you understand about engine parts/automotive experience but this is not essential if you have got a technical mind.

Key responsibilities will include:

•    Being first point of call for customers for any issue relating to breakdown, new parts orders or maintenance and service visits
•    Logging calls onto the system and liaising with Field Engineers to attend site visits
•    Scheduling of Engineers on a daily basis to ensure breakdowns are covered in line with SLA’s.
•    Ordering parts and issuing quotations from the system
•    Raising any PO’ required and sending these to the customer
•    Updating clients on progress of parts delivery, orders and engineers visit
•    Generating invoices (using Sage)
•    Ensuring that Forklifts in the warehouse have relevant MOT service schedules in place

Key experience required:

•    Confident telephone manner and clear communication skills
•    Previous experience working in a similar role – ideally with sales order processing and scheduling experience
•    Solid administration skills being quick to pick up new IT systems
•    Excellent attention to detail with a good level of numeracy
•    Organised and able to meet deadlines
•    Professional and calm but with a warm and friendly personality
•    Team player 

Hours: Monday to Friday 08:30-17:00